MANAGING CONFLICTS

Dates:

24, 26 November & 3 December 2026

Duration:

9 hours

Hours:

18:30 – 21:30 (GMT+2)

Fees:

450 EUR

(Including tuition fees & reading material)

ICS Members are eligible to a discount 20% on all HMC Professional Maritime Seminars

Conflict is an inevitable part of organisational life, but when managed effectively it can lead to stronger relationships, better decision-making and improved organisational performance. This practical unit equips managers with the knowledge, skills and confidence required to identify, manage and resolve workplace conflict in a constructive and professional manner.

Participants will explore the causes and different types of conflict that arise within organisations and examine the impact unresolved conflict can have on individuals, teams and business performance. The programme provides practical techniques for recognising early warning signs and responding proactively before disagreements escalate.

Learners will develop an understanding of a range of conflict management and resolution approaches, including negotiation, mediation and collaborative problem-solving. Particular emphasis is placed on emotional intelligence, effective communication, active listening and maintaining professionalism when handling challenging conversations and sensitive situations.

The programme also explores the importance of organisational policies, ethical principles and legal considerations in managing workplace conflict, enabling managers to make balanced decisions while promoting fairness, inclusion and respect.

By the end of the programme, participants will have developed the practical skills to manage conflict confidently, resolve disputes effectively and foster positive working relationships that contribute to a collaborative and high-performing organisational culture.

PARTICIPANTS WILL LEARN TO

By the end of this unit, participants will be able to:
• Understand the causes and different types of workplace conflict.
• Recognise the impact of conflict on individuals, teams and organisational performance.
• Identify early warning signs and take proactive action to prevent escalation.
• Apply effective conflict management and resolution techniques.
• Use negotiation, mediation and collaborative problem-solving approaches.
• Demonstrate emotional intelligence and effective communication during difficult conversations.
• Make balanced and ethical decisions when managing conflict.
• Promote positive working relationships and a culture of collaboration and mutual respect.

Apply for the Seminar here

IDEAL FOR

This programme is designed for:
• Middle and senior managers.
• Team leaders and supervisors.
• HR professionals.
• Project managers and department heads.
• Professionals responsible for managing teams and workplace relationships.
• Individuals seeking to strengthen their leadership, communication and conflict resolution.

CERTIFICATION

Participants will receive a certificate of attendance on completion of the course.

Tutors

Georgina Spentzou
Georgina Spentzou

Georgina is an experienced corporate and executive trainer and coach, a psychologist, and a psychotherapist with twenty-five years of experience in Greek and multinational companies. She holds a Bachelor of Science in Management and Systems from City University and a Bachelor of Science in Psychology, Counselling, and Psychotherapy from Bolton University in the United Kingdom. She holds a Master of Science in Marketing Management from Middlesex University in the United Kingdom, an Executive Master in Consulting and Coaching for Change from INSEAD in France and a Master of Science in Counselling Psychology and Psychotherapy from the American College of Greece.

She trains and consults executives on personal, interpersonal, and leadership skills, as well as institutional, leadership and group dynamics in Europe and Middle East. She also advises executives on cultural change following company acquisitions or mergers. She has trained executives at many companies, including Pfizer, Novartis, GSK, Lundbeck, Amomed, Howden Broking Group, Viohalco, KPI Ocean Connect, American College of Greece and many others.

Georgina has conducted research in the origins of grandiose narcissism of Chief Executive Officers and the relationship between imposter phenomenon, perfectionism, and self-compassion in female executives. She has presented in conferences of the International Relational Psychoanalysis and Psychotherapy and the International Association of Group Psychotherapy.