info@helmc.com
Understanding What Is Not Said In Communication
Effective leadership communication goes beyond words. This training develops leaders’ ability to recognize and interpret both the spoken and unspoken elements of communication, enabling a deeper understanding of underlying beliefs, emotions, needs, and dynamics that influence behaviour and performance. By sharpening perception and advanced listening skills, participants communicate with greater empathy, clarity, and impact—strengthening trust, reducing misunderstandings and conflict, and enhancing overall team effectiveness.
PARTICIPANTS WILL LEARN TO
- Recognise verbal and non-verbal cues that shape communication
- Identify underlying beliefs, emotions, needs, and dynamics influencing behaviour
- Strengthen advanced listening and perception skills
- Address misunderstandings early to prevent conflict escalation
- Communicate with clarity, empathy, and influence in complex situations
IDEAL FOR
Leaders, managers, and supervisors who need to communicate effectively, influence others, and navigate complex interpersonal dynamics.
,TRAINER
Georgina Spentzou
Georgina is an experienced corporate and executive trainer and coach, a psychologist, and a psychotherapist with twenty-five years of experience in Greek and multinational companies. She holds a Bachelor of Science in Management and Systems from City University and a Bachelor of Science in Psychology, Counselling, and Psychotherapy from Bolton University in the United Kingdom. She holds a Master of Science in Marketing Management from Middlesex University in the United Kingdom, an Executive Master in Consulting and Coaching for Change from INSEAD in France and a Master of Science in Counselling Psychology and Psychotherapy from the American College of Greece.
She trains and consults executives on personal, interpersonal, and leadership skills, as well as institutional, leadership and group dynamics in Europe and Middle East. She also advises executives on cultural change following company acquisitions or mergers. She has trained executives at many companies, including Pfizer, Novartis, GSK, Lundbeck, Amomed, Howden Broking Group, Viohalco, KPI Ocean Connect, American College of Greece and many others.
Georgina has conducted research in the origins of grandiose narcissism of Chief Executive Officers and the relationship between imposter phenomenon, perfectionism, and self-compassion in female executives. She has presented in conferences of the International Relational Psychoanalysis and Psychotherapy and the International Association of Group Psychotherapy.
