Leading With Rapport: Building Trust For Impactful Communication

PARTICIPANTS WILL LEARN TO

• Understand the principles and psychology behind rapport and trust-building
• Recognise different communication styles and preferences
• Match physiology, voice tonality, and language to enhance connection
• Adapt communication to engage and motivate diverse individuals
• Build trust-based communication environments that support collaboration and performance

TRAINER

Georgina Spentzou

Georgina is an experienced corporate and executive trainer and coach, a psychologist, and a psychotherapist with twenty-five years of experience in Greek and multinational companies. She holds a Bachelor of Science in Management and Systems from City University and a Bachelor of Science in Psychology, Counselling, and Psychotherapy from Bolton University in the United Kingdom. She holds a Master of Science in Marketing Management from Middlesex University in the United Kingdom, an Executive Master in Consulting and Coaching for Change from INSEAD in France and a Master of Science in Counselling Psychology and Psychotherapy from the American College of Greece.

She trains and consults executives on personal, interpersonal, and leadership skills, as well as institutional, leadership and group dynamics in Europe and Middle East. She also advises executives on cultural change following company acquisitions or mergers. She has trained executives at many companies, including Pfizer, Novartis, GSK, Lundbeck, Amomed, Howden Broking Group, Viohalco, KPI Ocean Connect, American College of Greece and many others.

Georgina has conducted research in the origins of grandiose narcissism of Chief Executive Officers and the relationship between imposter phenomenon, perfectionism, and self-compassion in female executives. She has presented in conferences of the International Relational Psychoanalysis and Psychotherapy and the International Association of Group Psychotherapy.